These retailers often claim that new in-store innovations, such as digital shelf labels and checkout cameras, will improve ...

Changes tackle the burden of phone calls and service backlogs The Canada Revenue Agency (CRA) is in the middle of a 100-day ...

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

Maintaining accurate customer data has become a mission-critical imperative, according to Scott Edmunds, head of global ...

Hotels and airlines are rapidly expanding AI investments, yet much of it remains behind the scenes instead of enhancing ...

The big question in suicide prevention is how we can reach people at risk who would not normally seek professional help.

The Army is building new digital tools to help its human resources personnel sign soldiers into new stations or assign troops ...

Digital banking services provider Ant Bank (Macao) Limited recently inaugurated its first round-the-clock self-service branch ...

First Bank of Nigeria has inaugurated a fully automated Digital Experience Centre at Bayero University Kano (BUK) to improve ...

The "Cybersecurity Service Providers Connect Programme" was officially launched yesterday. (From left): Ir Alex CHAN, General Manager of the Digital Trust and Transformation Division of HKPC and ...