As the adoption of AI to provide customer service accelerates, managers would be well advised to remember that the human ...

From surprise housekeeping fees and 100% mini bar mark-ups, to “eco” surcharges and parking costs, these bizarre hotel ...

New York City has banned "junk fees that hotels and booking sites sneakily impose" on guests, Mayor Zohran Mamdani said.

What business travelers and tech-savvy guests really need from modern hotel rooms—and why simplicity matters more than smart ...

MINNEAPOLIS, Minn. – Photos emerged Thursday showing a crane removing the sign of a Hampton Inn hotel in the Minneapolis area that allegedly refused to accommodate U.S. Immigration and Customs ...

(KGTV) — A story getting a lot of buzz claims a Hilton hotel in Minnesota refused service to ICE agents. It's true. Homeland Security posted emails from a Hilton address stating Minnesota agents are ...

A Minneapolis Hilton Hotel has denied service to Department of Homeland Security (DHS) agents in protest of immigration enforcement activity in the city, an online post revealed Monday. DHS posted an ...

Hilton Hotels announced on Tuesday that it was ending its relationship with an independently owned Minneapolis-area hotel after a newly released video appeared to confirm that the property was still ...

Shares of Hilton recovered at the start of trading on Tuesday as the stock rose 0.6%. As of 10 a.m. Eastern Time, it was trading at around $288 per share. The Department of Homeland Security accused ...

Hilton Hotels said it is investigating an independently owned Minneapolis-area property after the Department of Homeland Security (DHS) alleged law enforcement officers were refused service, a dispute ...

One of the largest hotel chains in the United States is purportedly refusing service to immigration agents amid a growing crackdown in the Minneapolis region. Hilton Hotels & Resorts employees are ...

The Kimpton Mirador, Pacific Grove's first full-service hotel, is set to open next month, emphasizing community partnerships and luxury experiences. The Kimpton Mirador, Pacific Grove's first ...