Total Response Education Online certification, continuing education and subscription training for public safety telecommunicators.

This course provides techniques that enable the dispatcher and the agency to limit their liability by reducing risk and providing a higher level of service to protect callers and responders.

The Foundation course introduces PowerPhone’s principles of effective emergency communication and is the first component of the Total Response Certification process in Law Enforcement, Fire Service …

This recertification course refreshes your knowledge of PowerPhone’s principles of effective emergency communication and is the first component of the Total Response Recertification process in Law …

Total Response Copyright © 2026, Total Response

The Total Response Difference MEETS INDUSTRY STANDARDS Our proven and patented approach to emergency call handling helps your agency meet industry AND local standards. Protocols and …

Foundations of Call Handling Recommended for ALL users. This course introduces PowerPhone's philosophy for effective emergency call handling and the Total Response Call Handling system. ♦ …

This self-paced, online course is part of an ongoing effort by PowerPhone to provide timely and essential learning to telecommunicators on new advisories and procedures important to the PSAP community.

Course categories: CACHContinuing EducationContinuing Education / Continuing Education SubscriptionIn ServiceMiscellaneousObsoleteSITE LICENSINGSITE LICENSING ...

This self-paced, online course is part of an ongoing effort by PowerPhone to provide timely and essential learning to telecommunicators on procedures important to the PSAP community.