A service-level agreement (SLA) is an agreement, typically a binding contract, between a service provider and a customer that define particular aspects of the service – such as quality of service, …

A service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered.

A service-level agreement (SLA) defines the level of service expected from a vendor, laying out metrics by which service is measured, as well as remedies should service levels not be achieved.

Service Level Agreements (SLA) for Online Services The Service Level Agreements (SLA) describe Microsoft’s commitments for uptime and connectivity for Microsoft Online Services. The current and …

A service level agreement (SLA) is a contract between a service provider and a customer that defines the service to be provided and the level of performance to be expected.

What is a Service Level Agreement (SLA)? A service level agreement (SLA) is an outsourcing and technology vendor contract that outlines a level of service that a supplier promises to deliver to the …

An SLA (service level agreement) outlines expectations between a service provider and a customer. Learn how to set SLAs, measure performance and more.

Sep 17, 2025 · Think of customer service SLAs as the golden handshake between your business and its customers, clearly defining what level of service they can expect and when they can expect it. In this …

Mar 15, 2024 · A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards …

Jul 17, 2025 · Service Level Agreements (SLAs) form the backbone of business relationships in today’s corporate landscape. These formal documents define the expected level of service between a …