Learn how to manage your Microsoft account security info and troubleshoot verification code issues.

Get answers to some basic questions about what two-step verification is, and how to set it up and use it to help keep your Microsoft account more secure.

What is a two-step verification? With two-step verification, you'll get a security code to your email, phone, or authenticator app every time you sign in on a device that isn't trusted.

You can follow these steps if you're prompted to set up your security info immediately after you sign-in to your work or school account. You'll see this prompt only if you haven't set up the …

If your organization supports two-factor verification or multi-factor authentication sign-in, you can set up your work or school accounts to use Authenticator as one of the verification methods.

On the Security questions page, choose and answer your security questions, and then select Save. Your security info is updated and you can use your security questions to verify your …

If you use two-step verification with your work or school account and your administrator has turned on the security info experience, you can create and delete your app passwords using …

You don't need to remove old security information unless there is an account security risk (e.g. someone else has access to your old mailbox). If you do need to replace your security …

Answer the verification phone call, sent to the phone number you entered, and follow the instructions. Your security info is updated and you can use phone calls to verify your identity …

Choose your alternative verification method, and continue with the two-step verification process. After you're back in your account, you can update your verification methods (if necessary).