Macy’s uses AI-driven virtual agent to transform customer service
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YouTubeMicrosoft Customer Stories
Macy’s uses AI-driven virtual agent to transform customer service
Macy’s recognizes that shoppers are increasingly turning to online and mobile channels to browse for merchandise and make purchases. To optimize the shopping experience, Macy’s enhanced its website with a virtual agent based on the Microsoft Dynamics 365 AI solution for customer service. With deep connections to back-end systems, the ...
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