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The VA's own Office of Inspector General (OIG) confirms what countless frontline staff already know: Accountability is impossible when the system for Accountability is broken. In this clip OIG explains how: Roles and responsibilities aren't defined. Reporting lines are unclear. Critical metrics are OPTIONAL. VISN authority is confusing. and the entire structure fails to support safe, consistent care for Veterans. As a former VA insider, I've seen these failures play out on the ground and they lo
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